Men’s Quartz Watch Easy Read, Comfortable Strap, Timeless Style

Return and Refund Policy

Our Promise: Love Your cartiqueen Watch, or Your Money Back! 💖

At cartiqueen, we’re confident you’ll adore your new watch. We put our heart and soul into curating a collection of stylish, high-quality timepieces. But if for any reason you’re not completely satisfied, we’ve made returns and exchanges super easy and hassle-free. We want you to shop with complete peace of mind!

Enjoy a 30-day window from the date of delivery to decide if your cartiqueen watch is the perfect fit. And the best part? Returns are absolutely FREE!

“I was hesitant to buy a watch online, but cartiqueen’s return policy gave me the confidence to try it. The watch arrived quickly, but wasn’t quite the style I wanted. The return process was SO easy and I received my refund within days! Highly recommend!” – Sarah M., Verified cartiqueen Customer ⭐⭐⭐⭐⭐

1. Return Policy Overview: Your Satisfaction, Guaranteed

We want you to be thrilled with your cartiqueen purchase. That’s why we offer a straightforward, customer-friendly return policy:

• 30-Day Guarantee: You have a full 30 days from the date you receive your order to return it.
• Free Returns: Return shipping is on us! We’ll provide you with a prepaid shipping label.
• Quick Refunds: We’ll process your refund promptly once we receive your returned item.
• Easy Exchanges: Need a different size, color, or even style? We’ve got you covered with easy exchanges.
• No Restocking Fees: We never charge restocking fees. What you paid is what you’ll get back (less any original shipping fees, if applicable).

2. What Can Be Returned: Keeping it Simple

To ensure a smooth return process, please make sure your item meets the following conditions:

• Original Condition: The item must be unworn, unused, and in the same condition that you received it. This includes all original packaging, tags, and protective stickers.
• Complete Packaging: Please return the item with all original packaging materials, including the watch box, warranty card, and any other accessories.
• Within 30 Days: The return must be initiated within 30 days of the delivery date.

We reserve the right to refuse a return if the item does not meet these conditions. We know you understand!

3. Return Process: Easy as 1-2-3!

Returning your cartiqueen watch is a breeze:

1. Initiate Your Return: Contact our friendly customer support team at support@cartiqueen.store or call us at +1 818-551-9978. Let us know your order number and the reason for your return.
2. Receive Your Free Return Label: We’ll email you a prepaid return shipping label and detailed instructions.
3. Pack and Ship: Carefully pack the item in its original packaging, attach the return label to the package, and drop it off at the designated shipping carrier location (usually USPS or FedEx).

4. Refund Methods and Timeframes: Getting Your Money Back Fast

Once we receive and inspect your returned item, we’ll process your refund promptly.

• Refund Method: Your refund will be issued to the original payment method used for the purchase.
• Processing Time: Please allow 5-7 business days for the refund to appear in your account. This timeframe may vary depending on your bank or credit card company.
• Confirmation Email: We’ll send you a confirmation email once your refund has been processed.

5. Exchange Policy: Find Your Perfect Match

Want to exchange your watch for a different size, color, or even a completely different style? No problem!

• Eligibility: Exchanges are subject to the same conditions as returns (item must be unworn, unused, and in original condition with all packaging).
• Contact Us: Contact our customer support team at support@cartiqueen.store or call us at +1 818-551-9978 to request an exchange. Let us know which item you’d like to exchange for.
• Exchange Process: We’ll provide you with instructions on how to return the original item and place a new order for the desired item. We may be able to offer a temporary discount code to offset the cost of shipping the new item, depending on the situation.
• Price Difference: If the exchanged item is of a different price, we will either refund the difference or charge the additional amount.

6. Return Shipping: FREE & Easy

We provide a FREE prepaid return shipping label for all eligible returns within the 30-day window. Simply attach the label to your package and drop it off at the designated shipping carrier. It’s that easy!

7. Damaged or Defective Items: We’ve Got Your Back

If you receive a damaged or defective item, please contact us immediately at support@cartiqueen.store or call us at +1 818-551-9978. We’ll work with you to resolve the issue quickly and efficiently, whether it’s through a replacement, repair, or refund.

8. Non-Returnable Items: A Few Exceptions

While we strive to accommodate all returns, there are a few exceptions:

• Items Damaged by Misuse: We cannot accept returns for items that have been damaged due to misuse, neglect, or accidents.
• Engraved Items: Engraved items are considered final sale and are not eligible for return.
• Items Purchased from Unauthorized Resellers: We only accept returns for items purchased directly from cartiqueen.store.

9. International Returns: (If Applicable – Adapt as Needed)

For international orders, return shipping costs may be the responsibility of the customer, depending on the reason for the return. Please contact our customer support team at support@cartiqueen.store for specific instructions and assistance with international returns.

10. Contact Information for Return Questions: We’re Here to Help!

Have questions about our return policy or need help with a return? Our friendly customer support team is here to assist you!

• Email: support@cartiqueen.store
• Phone: +1 818-551-9978
• Address: 100 W Broadway, Glendale, California 91210, United States
• Service Hours: 9 AM – 6 PM EST, Monday – Friday

We’re committed to providing you with a positive shopping experience. Shop with confidence at cartiqueen! ✨