We’re Here to Help! 👋

Got a question about our exquisite timepieces? Need help with an order? At Cartiqueen, we’re committed to providing you with exceptional support. Your satisfaction is our top priority!

How Can We Assist You?

Choose the method that works best for you:

Call Us 📞

Phone: (502) 742-4001

We’re available during our business hours to answer your call.

Email Us 📧

Email: support@cartiqueen.store

Send us an email and we’ll get back to you as soon as possible.

Business Hours: 9 AM – 6 PM EST, Monday – Friday

Visit Us

We’re located at:

 405 S MAPLE ST, ELIZABETHTOWN, Kentucky 42701 USA

Send Us a Message

Use the form below to send us a direct message. We aim to respond within 24 hours!





Our Promise to You ✨

At Cartiqueen LLC, we’re dedicated to providing exceptional customer service. We promise to:

  • Respond to your inquiries promptly and efficiently.
  • Provide accurate and helpful information.
  • Resolve any issues to your satisfaction.
  • Treat you with respect and courtesy.

We value your business and appreciate the opportunity to serve you. We are committed to providing quality service and developing a lasting relationship with our customers. We stand behind the quality of our products. If you are not completely happy with your purchase, please contact us. We offer a 30-day money back guarantee.

Response Time Expectations ⏰

We understand that you’re eager to get your questions answered. Here’s what you can expect:

  • Email: We aim to respond to all emails within 24 hours during our business hours.
  • Phone: We answer calls immediately during our business hours. If we’re unavailable, please leave a message and we’ll call you back as soon as possible.

Common Inquiries

Here are some common reasons people contact us. Click on the links for more specific information or to contact us directly:

Connect With Us on Social Media

Stay up-to-date with the latest news, promotions, and stylish watches by following us on social media:

Facebook
Instagram
Pinterest
YouTube

Business Hours & Holiday Schedule

Our regular business hours are:

Monday – Friday: 9 AM – 6 PM EST

We are closed on the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Emergency Contact Information

For urgent matters outside of our regular business hours, please email us at support@cartiqueen.store with “URGENT” in the subject line. We will do our best to respond as quickly as possible.

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