Privacy Policy for cartiqueen LLC 👑

Welcome to cartiqueen LLC! We’re thrilled you’re here. At Cartiqueen LLC, we believe in blending timeless design with modern sophistication through our curated collection of stylish, high-quality watches. Your privacy is incredibly important to us, and we want you to feel confident and secure while browsing and shopping on our site. This Privacy Policy explains how we collect, use, and protect your information. Please take a moment to read it carefully. We promise to be transparent and straightforward! ✨

About Us

Company: cartiqueen LLC
Founded: 2025
Address: 405 S MAPLE ST, ELIZABETHTOWN, Kentucky 42701 USA
Phone:+1(502) 742-4001.

Email: support@cartiqueen.store
Service Hours: 9 AM – 6 PM EST, Monday – Friday

1. Information Collection: What We Collect and Why 📝

We collect information to provide you with the best possible shopping experience. Think of it as us getting to know you better so we can offer you personalized recommendations and seamless service! Here’s a breakdown of what we collect:

  • Personal Information: This includes your name, shipping address, billing address, email address, and phone number. We collect this when you create an account, place an order, subscribe to our newsletter, or contact our customer service team.
  • Payment Information: We collect payment information, such as credit card details or PayPal information, when you make a purchase. Important: We use secure, PCI-compliant payment processors to handle your payment information, and we do not store your full credit card details on our servers.
  • Browsing Behavior: We automatically collect information about your browsing activity on our website, such as the pages you visit, the products you view, and the links you click. This helps us understand how you use our site and improve your experience. We use cookies and similar technologies for this purpose (more on that below!).
  • Device Information: We collect information about the device you use to access our website, such as your IP address, browser type, operating system, and device identifiers. This helps us optimize our site for different devices and troubleshoot any technical issues.
  • Customer Service Communications: We retain records of your communications with our customer service team, including emails, chat logs, and phone calls. This helps us provide you with better support and resolve any issues you may have.
  • Marketing Data: If you opt-in to receive marketing emails from us, we track your interactions with those emails, such as whether you opened the email and which links you clicked. This helps us tailor our marketing messages to your interests.

Why We Collect This Information:

  • To process your orders and fulfill your requests.
  • To provide you with excellent customer service.
  • To personalize your shopping experience.
  • To improve our website and services.
  • To send you marketing communications (only if you’ve opted-in!).
  • To prevent fraud and ensure the security of our website.

2. Use of Information: How We Use Your Data 🎯

We use your information to make your experience with cartiqueen amazing! Here’s how:

  • Order Fulfillment: We use your personal and payment information to process your orders, ship your products, and provide you with order updates. We need this to get that beautiful watch to your doorstep! 🚚
  • Customer Service: We use your information to respond to your inquiries, resolve your issues, and provide you with support. We’re here to help! 🙋‍♀️
  • Personalization: We use your browsing behavior and purchase history to personalize your shopping experience, recommend products you might like, and show you relevant content. It’s like having your own personal stylist! 💅
  • Website Improvement: We use your data to analyze how our website is used and identify areas for improvement. We’re always striving to make our site better! 🚀
  • Marketing Communications: If you’ve opted-in, we’ll send you emails about new products, special offers, and other exciting news. You can unsubscribe at any time! 📧
  • Security: We use your information to protect our website and prevent fraud. Your security is our priority! 🛡️

3. Information Sharing: Who We Share Your Data With 🤝

We value your privacy and will only share your information with trusted third parties who help us provide you with our services. Here’s who we might share your information with:

  • Payment Processors: We share your payment information with secure payment processors like PayPal or Stripe to process your payments.
  • Shipping Providers: We share your shipping address and contact information with shipping providers like USPS, FedEx, or UPS to deliver your orders.
  • Customer Service Platforms: We may use third-party customer service platforms to manage customer inquiries and provide support.
  • Marketing Service Providers: We may share your email address with marketing service providers to send you marketing emails (only if you’ve opted-in!). These providers are GDPR compliant and ensure your data is secure.
  • Analytics Providers: We use analytics providers like Google Analytics to track website traffic and user behavior.
  • Advertising Partners: We may work with advertising partners to show you relevant ads on other websites.
  • Legal Requirements: We may disclose your information if required by law or legal process.

We will never sell your personal information to third parties. Your trust is paramount! 🙏

4. Data Security: How We Protect Your Data 🔒

We take data security very seriously and implement a variety of measures to protect your information from unauthorized access, use, or disclosure. Here’s what we do:

  • Encryption: We use encryption to protect your sensitive information, such as your payment details, during transmission.
  • Secure Servers: We store your information on secure servers that are protected by firewalls and other security measures.
  • Access Controls: We restrict access to your information to authorized personnel only.
  • Regular Security Audits: We conduct regular security audits to identify and address any vulnerabilities.
  • PCI Compliance: Our payment processing is PCI DSS compliant, ensuring the highest standards of security for your payment information.

Data Retention: We retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. We typically retain order information for 7 years for tax and accounting purposes. Marketing data is retained until you unsubscribe. We regularly review our data retention policies to ensure that we are not keeping your information for longer than necessary.

5. User Rights: Your Rights Under GDPR and CCPA ⚖️

You have certain rights regarding your personal information, and we are committed to honoring those rights. Here’s a summary of your rights under GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act):

  • Right to Access: You have the right to request access to your personal information that we hold.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.
  • Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information, subject to certain exceptions.
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes.
  • Right to Opt-Out (CCPA): California residents have the right to opt-out of the sale of their personal information. We do not sell your personal information.
  • Right to Non-Discrimination (CCPA): You have the right not to be discriminated against for exercising your CCPA rights.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within the timeframes required by law.

6. Cookies Policy: How We Use Cookies 🍪

We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. Cookies are small text files that are stored on your device when you visit a website.

Types of Cookies We Use:

  • Essential Cookies: These cookies are necessary for the website to function properly. They enable you to navigate the site and use its features, such as adding items to your cart and checking out.
  • Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often and whether you encounter any errors. This information helps us improve the performance of our site.
  • Functional Cookies: These cookies allow the website to remember your preferences, such as your language and location. This helps us personalize your experience.
  • Advertising Cookies: These cookies are used to show you relevant ads on other websites. They track your browsing activity and use that information to display ads that are tailored to your interests.
  • Analytics Cookies: These cookies, like Google Analytics, help us track website traffic and user behavior. This data is anonymized and used to improve our website.

Managing Cookies:

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking or deleting cookies may affect your ability to use certain features of our website. You can also opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

7. Third-Party Services: Links and Integrations 🔗

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

Examples of Third-Party Services We Use:

  • Google Analytics
  • Facebook Pixel
  • Shopify (our e-commerce platform)
  • Payment gateways (Stripe, PayPal)

8. International Transfers: Data Across Borders 🌍

Your information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that are different from the laws of your country. We will take steps to ensure that your information is protected in accordance with this Privacy Policy and applicable law.

For example, if you are located in the European Economic Area (EEA), we may transfer your information to the United States. We will ensure that such transfers are subject to appropriate safeguards, such as the use of Standard Contractual Clauses approved by the European Commission.

9. Updates to Policy: Staying Current 🔄

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make significant changes to this policy, we will notify you by email or by posting a prominent notice on our website. We want you to always be in the know! 😉

10. Contact Information: Get in Touch 📞

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Business Name:CARTI QUEEN LLC

Phone:+1(502) 742-4001.

Email:support@cartiqueen.store
Address: 100 W Broadway, Glendale, California 91210, United States
Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

We are committed to resolving any issues you may have in a timely and professional manner. Your satisfaction is our top priority! 👍

Thank you for trusting cartiqueen with your personal information! We appreciate your business and are committed to protecting your privacy. Happy shopping! 💖